Refund Policy | CredoHRMS

We want you to be completely satisfied with CredoHRMS. This policy outlines our refund and cancellation terms.

1. Free Days and the Free Plan

All paid plans include 60 days free with your first payment: the first period you pay for runs that many days longer. There is no unpaid trial of a paid plan. No credit card is required to open an account, and nothing is charged until you choose a paid plan and pay for it.

The free plan is free for as long as you use it. It is not a trial, nothing expires on it, and it never asks for a card.

2. Monthly Subscriptions

You may cancel at any time by writing to billing@credohrms.com from the email address on your account
Cancellations take effect at the end of the current billing cycle
No partial refunds for unused days in a monthly subscription

3. Annual Subscriptions

For annual plans, we offer a pro-rated refund within the first 30 days of the subscription. After 30 days, no refunds will be issued for the remaining period.

4. How to Cancel or Request a Refund

Both are handled by our billing team rather than from inside the app. Email billing@credohrms.com from the address on your account, with your company name and whether you are cancelling, asking for a refund, or both. We will confirm in writing what will happen and when.

Approved refunds are processed within 7-10 business days to the original payment method, and a credit note is issued against the tax invoice for the amount refunded.

5. Exceptions

Refunds will not be issued for:

Accounts terminated due to violations of our Terms
Setup fees, custom development or onboarding charges
Add-ons purchased separately

6. Data After Cancellation